Terms of service

Vana Origin

Last updated: April 2026

OVERVIEW

Welcome to Vana Origin. In these Terms, "we", "us", and "our" refer to Vana Origin, a brand operated by K.K Naturals LLP. We operate this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). Our store is powered by Shopify.

 

These Terms of Service ("Terms") describe your rights and responsibilities when using our Services. Please read them carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.

 

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.

 

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least 18 years of age or the age of majority in your state of residence, and that you have given consent for any minor dependents to use the Services on devices you own or manage.

 

To use our Services, you may be asked to provide information such as your name, email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete.

 

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, or assign your account to any other person.

 

SECTION 2 — OUR PRODUCTS

We take care to represent our products accurately on our website. However, colours and product appearance may differ slightly depending on your device screen, settings, and configuration. We do not warrant that product appearance or quality will always match what is depicted on our website.

 

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product and may limit quantities available to any person or geographic region.

 

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Vana Origin reserves the right to accept or decline any order at its discretion. Your order is confirmed only after we send you an order confirmation. Payment must be received before your order is accepted.

 

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order is accepted. If we decline, modify, or cancel your order, we will attempt to notify you via the contact details provided at checkout.

 

Your purchases are subject to our Refund Policy, which is referenced on our website.

 

You represent and warrant that your purchases are for your personal or household use and not for commercial resale or export.

 

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices are inclusive of applicable GST.

 

We may offer promotions from time to time, governed by separate terms. In case of conflict between promotion terms and these Terms, the promotion terms will govern.

 

You agree to provide accurate and complete payment information. You represent and warrant that (i) the payment information you provide is true and complete; (ii) you are duly authorised to use the payment method; and (iii) charges incurred will be honoured by your bank or payment provider.

 

SECTION 5 — SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, logistics partners, weather, or any circumstances beyond our control.

 

Once products are handed over to the carrier, risk of loss passes to you. Please refer to our Shipping Policy for more details.

 

SECTION 6 — INTELLECTUAL PROPERTY

Our Services, including all trademarks, brand names, text, images, graphics, videos, product descriptions, and the overall design and arrangement thereof, are owned by Vana Origin / K.K Naturals LLP or its licensors, and are protected under applicable Indian and international intellectual property laws.

 

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, republish, download, store, or transmit any material from our Services without our prior written consent.

 

Vana Origin's names, logos, product names, designs, and slogans are trademarks of K.K Naturals LLP. You must not use such trademarks without our prior written permission.

 

SECTION 7 — THIRD-PARTY TOOLS AND LINKS

Our Services may include access to optional third-party tools and links to external websites. We do not monitor or control these tools or websites and provide access to them "as is" without any warranties or endorsement.

 

Any use of third-party tools or websites is at your own risk. We are not liable for any harm, loss, or damages related to your use of third-party services, tools, or content. Please review the relevant third party's policies before engaging with them.

 

SECTION 8 — RELATIONSHIP WITH SHOPIFY

Vana Origin is powered by Shopify. However, all sales and purchases made on our store are made directly with K.K Naturals LLP (Vana Origin). Shopify is not responsible for any aspect of transactions between you and Vana Origin, including any injury, damage, or loss resulting from purchased products. By using our Services, you expressly release Shopify and its affiliates from all claims arising from your transactions with us.

 

SECTION 9 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, available on our website. By using the Services, you acknowledge that you have read and understood our privacy practices.

 

As our Services are hosted by Shopify, Shopify may also collect and process certain information about your access and use of the Services. Information you submit may be shared with Shopify and its partners. Please refer to our Privacy Policy for full details.

 

SECTION 10 — FEEDBACK

If you submit any ideas, suggestions, reviews, or feedback ("Feedback") to us, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and distribute such Feedback for any purpose, including to improve or promote our Services.

 

You represent that you own or have all rights necessary to submit the Feedback, and that it does not violate any third-party rights. We are under no obligation to maintain Feedback in confidence, pay compensation for it, or respond to it.

 

We may monitor, edit, or remove Feedback that we determine, at our sole discretion, to be unlawful, offensive, or otherwise objectionable.

 

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any such errors and update information at any time, including after an order has been submitted.

 

SECTION 12 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use our Services:

•       For any unlawful, fraudulent, or malicious purpose

•       To violate any applicable Indian or international laws and regulations

•       To infringe upon our intellectual property rights or those of any third party

•       To harass, abuse, defame, or harm any person

•       To transmit false, misleading, or unsolicited promotional content (spam)

•       To impersonate any person or entity

•       To upload or transmit viruses, malware, or any harmful code

•       To scrape, extract, or collect data from our Services using automated tools, bots, or AI agents

•       To interfere with or bypass our security or access control measures

 

We reserve the right to suspend or terminate your account at any time if we determine you have violated any part of these Terms.

 

SECTION 13 — AUTOMATED AGENTS

If you use or enable any automated software or AI agent to access our Services, such agent must clearly identify itself in all requests (e.g., via user-agent string) and must not mimic human behaviour, bypass CAPTCHAs, or circumvent any access controls. We may block or limit agent access at any time.

 

SECTION 14 — TERMINATION

We may terminate this agreement or your access to the Services at any time at our sole discretion, without notice. You will remain liable for all amounts due up to the date of termination.

 

Provisions that by their nature should survive termination will continue to apply, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law.

 

SECTION 15 — DISCLAIMER OF WARRANTIES

OUR SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT USE OF OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

 

SECTION 16 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE INDIAN LAW, VANA ORIGIN, K.K NATURALS LLP, AND OUR PARTNERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF OUR SERVICES OR PRODUCTS.

 

SECTION 17 — INDEMNIFICATION

You agree to indemnify and hold harmless Vana Origin, K.K Naturals LLP, Shopify, and our affiliates, officers, employees, and agents from any losses, liabilities, claims, or expenses (including reasonable legal fees) arising out of: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your access to and use of our Services.

 

SECTION 18 — GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of India, including but not limited to the Consumer Protection Act, 2019, and the Information Technology Act, 2000.

 

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of Guwahati, Assam, India.

 

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the remainder of these Terms shall continue in full force and effect.

 

SECTION 20 — ENTIRE AGREEMENT AND WAIVER

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding your use of the Services. Our failure to exercise or enforce any right or provision shall not constitute a waiver of that right or provision.

 

SECTION 21 — CHANGES TO TERMS

We reserve the right to update or replace any part of these Terms at any time. Changes will be effective from the date of posting on our website. We will notify you of material changes in accordance with applicable law. Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.

 

SECTION 22 — CONTACT INFORMATION

For questions about these Terms, please contact us:

 

K.K Naturals LLP (Vana Origin)

Suraj Kunj (KK), 12 MS Road, Fancy Bazar

Guwahati – 781001, Assam, India

Email: hello@vanaorigin.com

Phone: +91 7099020769

GSTIN: 18AAVFK6210B1ZE